Please return item(s) in the original box. You will not be charged for the cost of exchange shipping if you use the label provided from our returns page.
Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles. Please note: A return shipping charge will be deducted from your refund.
DAMAGED OR DEFECTIVE PRODUCT
If you suspect your product was damaged during shipment, please contact our Customer Service Team immediately.
Definition of a defective product:
A Defective Product is an imperfection in a product that has a manufacturing or design defect
Examples of what is not considered defective:
• Worn or frayed due to normal wear;
• Damage that is a result from misuse, normal wear and tear or damage occurred during storage;
• Improper fit. Fit is the responsibility of the owner and should be assured within return window;
• Comfort issue.